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Exchange & Return

If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:

Three (3) days of receiving your order

If you wish to exchange sizes, or return your items please notify us once you have receive the parcel. 

Exchange size policy:
1) You can only change size not the design. With tag, unwashed and unworn. Not eligible for discounted item / sales item

2) We will not reserved your preferable exchange size until we receive the item

3) You can only exchange within 3 days upon receiving the item. Will not entertain after 3 days. Exchange and returning process will take 14 working day to process.

4) Charges (return and delivery) will be bare by customer.

5) Will not entertain exchange size for two times, so please confirm your size.

6) We prefer if you can walk in to our HQ (Bangi Sentral) to exchange size.

7) During peak season, we will not allowed customers to exchange sizes, please refer to the sizing chart.

You may send the return items to:

RICO RINALDI
6-27-3A, Level 3
Jalan Medan Pusat Bandar 8, Bangi Sentral, 
Section 8, 43650, Bandar Baru Bangi,
Selangor Darul Ehsan,
MALAYSIA

You will have to pay the costs of deliveries, return and taxes if imposed. 

Sale and markdown items are non-returnable and non exchangeable.

Items that are damaged, marked or altered or without price tag may not be accepted and may be sent back to the customer. 

*Items under the essential (face mask) category are non-returnable

*Pre-Order items are non-refundable, non-exchangeable and non-returnable

 If you have any other enquiries or feedback, please do not hesitate to email us at hello@ricorinaldi.com or WhatsApp us at +6019 474 3035

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