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Exchange & Return

If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:

Three (3) days of receiving your order

If you wish to exchange sizes, or return your items please notify us once you have receive the parcel. Once we have confirm the stock is available to or your allow to exchange size, kindly deliver back to us or we will arrange a pickup if available. (*pickups is available once we have confirm your order can be pickup). Notify us via WhatsApp at +6019 474 3035

You may send the return items to:

RICO RINALDI
6-27-3A, Level 3
Jalan Medan Pusat Bandar 8, Bangi Sentral, 
Section 8, 43650, Bandar Baru Bangi,
Selangor Darul Ehsan,
MALAYSIA

You will have to pay the costs of deliveries, return and taxes if imposed. You will be refunded in the form of Store Credit of the value of items bought. Store credit can be used to make future purchases through our website. An email or WhatsApp notification will be sent to you once your store credit has been updated.

If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value. 

Sale and markdown items are non-returnable and non exchangeable.

Items that are damaged, marked or altered or without price tag may not be accepted and may be sent back to the customer. 

*Items under the essential (face mask) category are non-returnable

*Pre-Order items are non-refundable, non-exchangeable and non-returnable

 If you have any other enquiries or feedback, please do not hesitate to email us at hello@ricorinaldi.com or WhatsApp us at +6019 474 3035

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