We collect and process your personal data in the course of your present or future interactions with Rico Rinaldi, operated by Rico Rinaldi Sdn Bhd ("we", "our", "us", or "Company"). Your personal data enables us to fulfill the purposes stated herein.

The personal data that we may collect from you includes but is not limited to your name, age, identification card or passport number, correspondence address (including office address), gender, date of birth, contact information, email address, mobile number, and other contact details such as house and office phone numbers.

The collection and processing of personal data may include but is not limited to the following purposes:

• To deliver the products you have purchased from Rico Rinaldi and to update you on delivery statuses and customer support.
• To provide relevant product information.
• To process your orders and provide you with requested services and information from our mobile apps.
• To administer your account with us, verify and process financial transactions, audit downloads, improve app content and layout, and customize app experiences for users.
• To carry out research on user demographics and send you relevant information about our products and services, provided you have not opted out of such communications.
• To manage customer relations, loyalty programs, and client profiling activities related to our services and products.
• To communicate with you through email, phone calls, text messages, or social media about products and services offered by us or our affiliates.
• For internal record-keeping and external marketing purposes.
• To ensure compliance with legal and regulatory requirements, prevent and report fraud or other crimes, and handle any required legal disclosures.

We may obtain your personal data from sources including but not limited to registration forms, online submissions, signed agreements, business cards, or other materials you have shared with us.

Rico Rinaldi does not sell, share, or trade customers' personal information with third parties for unrelated purposes. Personal information collected will only be disclosed for internal use and as follows:

• We may share your name and address with third parties to facilitate delivery (e.g., courier or supplier).
• As a registered user, we may send you marketing materials periodically. You can unsubscribe at any time.
• Payments made through the app will be processed by our authorized agents. You must ensure the accuracy of the personal data provided and update us of any changes.
• We may be legally required to disclose your personal data to comply with court orders or governmental regulations.

You are obligated to provide accurate personal data. Failure to provide or consent to the processing of personal data may prevent us from delivering services and products or from contacting you regarding our offers.

You may update your personal information through your account in our mobile apps. You can also request corrections to personal data held by us, subject to applicable legal requirements. We may charge a fee for processing such requests and have the right to refuse requests under certain circumstances.

You may limit the processing of your personal data, including withdrawing consent for direct marketing purposes, subject to legal and contractual obligations. You can opt out of communications at any time by using the “unsubscribe” function in marketing emails.

If you have inquiries or complaints regarding your personal data, please contact:

Department: CUSTOMER SERVICE
Contact No.: 019-4743035
E-mail address: hello@ricorinaldi.com
Postal address: 6-27-3A, Jln Medan Pusat Bandar 8A, Seksyen 8 Bandar Baru Bangi, 43650 Bandar Baru Bangi, Selangor